Return & Refund Policy

1. Return Window

You have 15 days from the date of delivery to initiate a return if you’re not completely satisfied with your purchase. To be eligible for a return, the item must be:

• In its original packaging
• Unused and in the same condition you received it
• With all included accessories and components
• Accompanied by the original receipt or proof of purchase

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Used or opened fragrance cartridges
• Products with broken safety seals
• Items showing signs of use or installation
• Products damaged due to misuse

3. Return Process

To return an item, please follow these steps:

• Contact our customer service team at returns@aromatiquehaven.com
• Include your order number and reason for return
• Wait for our confirmation and return authorization
• Package the item securely with all original materials
• Ship to the provided return address

4. Valid Reasons for Returns

• Item received is different from what was ordered
• Product arrives damaged or defective
• Incorrect item received
• Item doesn’t match the description

5. Refund Process

Once we receive and inspect your return, we will notify you about the status of your refund:

• Approved refunds will be processed within 3-5 business days
• Refund will be issued to the original payment method
• Processing time may vary depending on your payment provider
• Shipping costs are not refundable unless the return is due to our error

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 24 hours of delivery
• Provide clear photos of the damage
• Keep all original packaging
• Wait for our team’s instructions before returning

7. Shipping Costs

• Return shipping costs are the responsibility of the buyer
• We recommend using a trackable shipping service
• We are not responsible for lost return packages
• Original shipping costs are non-refundable

8. Exchange Policy

We currently only process returns and refunds. If you wish to purchase a different item, please place a new order after receiving your refund.

9. Contact Information

For any questions about our return policy or to initiate a return, please contact us at:

Email: returns@aromatiquehaven.com